Utility Rentals wins Feefo Gold Trusted Service award!

We’re unbelievably chuffed to announce that Utility Rentals is the proud recipient of a prestigious 2019 Feefo Gold Trusted Service award!

This means a huge amount for us and our all-important clients. Better still, it will help us spread our message far and wide, giving more schools access to the equipment they need without bashing their budget.

Today, we’ll tell you what a Feefo Gold Trusted Service award is, what it takes to win one, and what this means for our customers.

What is a Feefo Gold Trusted Service award?

Feefo is an extra-special review platform that helps customers connect with companies.

Feefo collects feedback from bona fide customers right after they’ve made a purchase to get the low-down on their experience.

But this isn’t about buttering up business owners; Feefo will share and promote any customer comments (warts and all), helping others make purchasing decisions with confidence.

Then, in January of each year, the organisation awards the absolute cream of the customer services crop one of two special gongs:

• Trusted Service award (at least 50 reviews within one year with an average rating of 4.0-4.4 out of 5)
• *Gold* Trusted Service award (at least 50 reviews within one year with an average rating of 4.5+ out of 5)

Feefo works with some of the biggest names, across a range of industries. But what makes this award all the sweeter is that – ultimately – it comes from customers, and they’re the ones who matter most.

What do you need to win a Feefo Gold Trusted Service award?

We put a lot of thought into making sure we cover the areas that are important to schools, including:

• Budget restrictions: We offer flexible leasing packages that cover all installation/maintenance/repair/replacement costs and spread them over time.
• Eco-friendliness: We provide energy-saving equipment that helps schools save in terms of money and emissions (we became the first Carbon Trust Accredited Supplier in the leasing sector last year).
• Customer service: We take great care to help our customers choose the solution that’s right for them and support them to use their new equipment.

But rather than blowing our own trumpet, we thought we best leave this to our lovely customers:

Our favourite reviews

Here is a selection of some of our recent reviews

• Chris Brown: “Excellent service from sales through to support and maintenance. Products supplied are always of excellent quality and well suited to the school environment. Staff are always helpful and friendly, never too pushy but always informative.”
• Henry Brennan: “Great company with good follow up. They always return calls and the engineer they sent was top class.”
• Hayley Anderton: “Having worked with Utility rentals for a few years, I can not rate their service more highly. They are all extremely professional, helpful and a great team to work with.”
• Trusted customer: “Our experience so far with Utility Rentals has been excellent. My sales support guru is amazingly helpful and very prompt in replying to my email or telephone queries.”

Read more of the positive comments our customers have made about us on our Reviews page, or find other Feefo Gold Trusted Service award winners using the #FeefoTrusted hashtag.

Get the classroom equipment your school needs with an award-winning service from Utility Rentals!